Refund policy

Returns

We want you to be happy with your order from TA Laser Engraving. Because many of our products are personalized or made specifically for you, return eligibility depends on the type of item purchased.

Personalized and Custom Items

Personalized, engraved, customized, and made-to-order items are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or we made an error in producing your order.

Please carefully review all names, dates, spelling, personalization details, and other information submitted with your order. TA Laser Engraving is not responsible for errors in information provided or approved by the customer.

Non-Personalized Items

Non-personalized items may be returned within 30 days of delivery. Items must be unused and in their original condition. Please contact us before returning an item so we can provide return instructions.

Unless the return is due to an error by TA Laser Engraving or a damaged or defective product, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if we made an error while producing your order, please contact us as soon as possible at info@talaserengraving.com. Please include your order number and photographs of the item and packaging when applicable. We will work with you to replace the item or provide another appropriate resolution at no additional cost.

Cancellations

Orders may be canceled before production or customization has begun. Once production or personalization has started, the order cannot be canceled.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Questions

For questions about a return, refund, replacement, or cancellation, contact us at info@talaserengraving.com.